In order to receive a 100% refund for a cancelled rental reservation, the cancellation must be made by phone or email 72 hours or more prior to the scheduled arrival date. Outfitting packages and guided day trips require 10 days notice for full refund. Custom guided trips require 15 days notice for full refund. If you need to reschedule your trip, we can apply your deposit to the new dates if re-booked ahead of the refund deadline.
When a reservation is cancelled in less time than any of the above deadlines, a cancellation fee will be retained: $50 for one or two watercraft, or $25 each for three or more; $100 per person for outfitting packages and overnight guided trips; $25 per person for guided day trips; $25 for gear reservations that do not include watercraft; $95 for water taxi reservations.
Refunds will usually be made through our online reservation system and applied to the same credit card that was used to secure the original booking. Please note that a refund may take a few days to be fully processed.
Trip Shed Equipment Company
If you need to contact us for any reason, use the numbers below: